Recovery principles
Balance speed and security. Recovery should confirm your identity while avoiding exposing you to new risks. Prepare recovery materials in advance (backup codes, recovery email access) to speed restoration.
Common recovery paths
1
Password reset
Follow the service's reset flow via your registered email; verify the reset email is legitimate.
2
2FA backup codes
Use stored backup codes if TOTP device is lost. Store codes offline upon setup.
3
Identity verification
If automated flows fail, prepare ID docs, proof of transactions, and account activity timestamps to support a manual recovery.
How to prepare in advance
- Store backup codes offline in a safe place.
- Keep your email account secure — many recoveries route through email.
- Document recent transactions or login timestamps as proof if needed.
When to escalate
If recovery fails or you suspect fraud, contact the service's official support and provide requested evidence. Never share passwords, private keys, or full backup codes with anyone.